Senior Tech Support Specialist
Company: Community Resources for Justice
Location: Boston
Posted on: October 30, 2024
Job Description:
Community Resources for Justice (CRJ) is a unique, 145-year-old
nonprofit organization that provides direct care as well as
research and consulting services within the areas of the Mental
Health, Criminal Justice, and Public Policy fields. Our four
divisions, Social Justice Services, Community Strategies,
Behavioral Health, and the Crime and Justice Institute are
recognized for their effectiveness and contributions to this
important work. CRJ offers competitive pay and excellent benefits
which include:
- Flexible Scheduling
- 401k with company match
- Paid Time Off (Vacation/Sick)
- Referral Bonus Programs
- Employee perks, and much more! About This Position CRJ wants
you to join our growing team of compassionate and dependable Senior
Tech Support Specialists to support the wonderful individuals we
serve! This is a full time, 40-hrs/week, exempt position that will
be working to support all CRJ service lines. This position is
eligible for benefits and has a starting salary of $68,500/yr. This
is a fantastic opportunity to receive valuable training to not only
start your career, but also to advance it. CRJ offers opportunities
for tremendous career advancement and professional development. Job
Summary: The Senior Tech Support Specialist is responsible for
assisting users with day-to-day troubleshooting tasks. This
position involves traveling to our locations where assistance is
required. The Senior Tech Support Specialist will also be
responsible for technical ticket escalations and focus on providing
solutions to the users. Duties & Responsibilities:
- Provide user support for submitted tickets, document
resolutions within our ticketing platform, and engage in
personalized and friendly customer service (seamless, clear, and
pleasant communication).
- Develop and publish documentation as needed for user support
related items.
- Travel onsite to support users in the field.
- Collaborate with project coordination to ensure that assigned
project tasks are completed without disruption to the flow of
regular support requests (prioritize and adapt effectively).
- Engage in continuing education, specifically as it relates to
Microsoft Cloud and Security technologies.
- Support a mix of technologies including a variety of hardware
and software solutions such as: Wireless, Firewalls, Server OS,
Thin Clients, Security Camera, and Conference System setups.
- Other duties as assigned. Required Skills/Abilities:
- Experience supporting common line of business operating systems
and applications (Microsoft Office, Adobe, etc.)
- Associate's degree in technology related field or equivalent
certifications
- Experience working in an enterprise level ticketing
system.
- Must be comfortable with all supported versions of Windows
Desktop operating systems, as well as modern smartphones. Preferred
Skills/Abilities:
- Working understanding of M365, Microsoft Entra, Active
Directory
- Excellent communication, documentation, and Customer-facing
skills
- Familiarity with Fortinet hardware, Citrix, and Dell
Server/Storage technologies. Required Education and Experience:
- 4+ years providing bench / technical support for users.
- Associate's degree in technology related field. Preferred
Education and Experience:
- Bachelor's degree in technology related field
- 2+ years in IT Engineering Experience
- Heavy Travel required as needed to support 60+ locations. CRJ's
Commitment to Diversity, Equity, and Inclusion (DEI) Our vision is
to be an organization that demonstrates its commitment to
eradicating systemic racism and other forms of oppression. We will
hold each other accountable in addressing the norms and practices
that advantage few and harm many. CRJ provides Equal Employment
Opportunities to all employees and applicants for employment
without regard to race, color, religion, gender, gender identity,
sexual orientation, national origin, age, disability, genetic
information, marital status, amnesty, or status as a protected
veteran in accordance with applicable federal, state, and local
laws. CRJ complies with applicable state and local laws governing
non-discrimination in employment in every state in which CRJ has
locations.
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Keywords: Community Resources for Justice, Cranston , Senior Tech Support Specialist, Other , Boston, Rhode Island
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