Customer Service Representative

Company: Staffmark Group
Location: Cranston
Posted on: April 3, 2025

Job Description:

* EXCITING NEWS: Advantage Resourcing's name is changing to Staffmark. You may see the Staffmark name during the application and hiring process.

Do you want to work for a company that puts their employees first? Advantage Resourcing has partnered with an optical instruments manufacturing company in Cranston, RI, to fill a Customer Service Representative position. As a valued member of this company, you will be part of a team that values integrity, safety, and exceptional customer service. You'll play a key part in delivering exceptional service to both internal and external customers, ensuring their satisfaction while gaining valuable experience in a dynamic environment.

Schedule: 8:00am - 4:30pm, Monday - Friday

Pay: $21/hr.

Essential Tasks:

* Handle incoming communications to process sales and service orders while entering customer data into SAP and online databases.
* Assist customers by providing product and service information, troubleshooting issues, and resolving order discrepancies.
* Manage inventory inquiries, confirm shipments, and place outbound calls to promote products and follow up on orders.
* Research and process return authorizations and service orders while coordinating with other departments to track shipments.
* Maintain a clean and organized workstation and perform additional duties as needed.

Qualified candidates will have 2-3 years of relevant experience.

Enjoy a comprehensive benefits package:

* Weekly pay by direct deposit or payment card
* Medical, dental, vision, and life insurance
* Short-term disability and 401k options
* Referral bonus potential
* Employee discount program

Shape your future with us and join our passionate team today. Click 'Apply Now,' and a dedicated recruiter will contact you soon!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Keywords: Staffmark Group, Cranston , Customer Service Representative, Hospitality & Tourism , Cranston, Rhode Island