Shuttle Program & Operations Manager

Company: Vpne Parking Solutions
Location: Boston
Posted on: May 9, 2024

Job Description:

Overview:The role of the Shuttle Operations Manager is to oversee and manage the VPNEs passenger transportation services, by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top notch customer service skills and leading by example, the Transportation Operation Manager will create an atmosphere that caters to the many varying needs of our clients, riders and visitors through effective team leadership and management. The Manager will effectively communicate and execute VPNE policies and procedures to optimize service and revenue and foster a trustworthy client relationship and ensuring safety is a top priority at all times.Responsibilities:Drive VPNE Business and Build VPNE Brand by driving our clients business and building their brandOversee the complete day to day operations of multiple locationsInterview, hire & train CDL & Non CDL candidatesManage approx. 20-25 direct report driversWork closely with VPNE transportation Director to ensure operations standards and procedures are being executed correctly and efficientlyUses clients objectives to exceed clients expectationsEnhance VPNEs culture by treating your team exceptionally well and contributing to our goal which is to be the employer of choice for shuttling programsEnhance VPNE appearance and service delivery.Partner with Human Resources to ensure various policies, procedures, laws, standards and government regulations are being correctly implementedFully understand and utilizes the systems VPNE uses to drive and control revenue streamsEnsures VPNE safety standards and procedures are being strictly maintained at each locationOversee vehicle maintenance plan and coordinates maintenance contractors to ensure fleet availability to meet service requirementsEnsures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with VPNE and clients policyEnsure daily trip edit is completed accurately and timelyReview pre-trip inspections to ensure fleet safetyEnsure all safety regulations are being observed and all training methods are adequate and effectiveCoordinate special eventsEffectively forecast and budget for all shuttle related expendituresMaintain an impressive relationship with our client on location to promote VPNE brandAssist and organize all related events, in regards to shuttle servicesQualifications:Education, Experience and Skills RequiredCDL License with Passenger EndorsementAt least 4 year's experience in transportation industryPreferred experience of managing a fleet of 10+ vehicles and 20+ DriversAbility to establish and maintain relationships with clients and vendorsImpressive appearance, communication (written and verbal) and demeanorKnowledge of DOT & DPU rules and regulationsAbility to travel locally and manage locations regionallyAbility to be flexible and work under pressureAbility to organize and prioritize work in an effective and timely mannerAbility to read, write, speak and communicate in EnglishAbility to develop an impressive and dependable team to meet all of VPNEs goalsKnowledge of transportation programs and local operationsKnowledge of vehicle and equipment use and maintenance requirementsAbility to lift and move up to 50 lbs of supplies and signageProficient in MS Office Suite, Word, Excel & OutlookBenefits for Full-Time Employees:Medical, Dental, Vision401K with a matchCommuter benefitsDiscount programsShort-term disabilityAccident insuranceLife insuranceAnd more...VPNE is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business.Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.#VPNEshuttle343by Jobble

Keywords: Vpne Parking Solutions, Cranston , Shuttle Program & Operations Manager, Executive , Boston, Rhode Island